I don't remember what documentary it was but it did get me interested if it really happened. It sounds rather unbelievable if you ask me.
as a bit of a follow up: what kind of cruelty's did happen during the crusades of Richard Lionheart
There was an instance of baby eating or simple cannibalism on the first crusade depending on which chronicler you read. The crusaders were laying siege to Ma'arra in Syria and were dangerously short on supplies. Fulcher of Chatres writes that "I shudder to tell that many of our people, harassed by the madness of excessive hunger, cut pieces from the buttocks of the Saracens already dead there, which they cooked, but when it was not yet roasted enough by the fire, they devoured it with savage mouth." He participated personally in the crusade and was probably nearby at the time that the event took place. Robert of Caen, writing some years later in the Gesta Tancredi says "Some people said that, constrained by the lack of food, they boiled pagan adults in cooking-pots, impaled children on spits and devoured them grilled." That's the only instance of cannibalism that comes to mind during the crusading period.