Balkan Battlegrounds by the CIA is probably the best source for various incidents and the citations to sources are probably the most neutral and objective of any major work on the wars. https://www.loc.gov/item/2010588135

A view from John R. Schindler which accepts a number of claims about Bosnian Muslim actions is Unholy Terror. His actions later (google his name and you'll find some embarrassing stuff) may lead one to question his judgement but he doesn't start out with an initial suspicion of non-latin alphabet users or automatic belief the Ottomans were tolerant that skews many Westerners. https://openlibrary.org/works/OL8576343W/Unholy_Terror

I trust a former Canadian general who was assigned to the UN military forces in Bosnia more. Major General Lewis Mackenzie was highly respected and observed things civilian Westerners did not. https://openlibrary.org/works/OL3398221W/Peacekeeper

The Ghosts of the Medak Pocket by Caroll Off discusses an area the US media doesn't like to consider. The Western media focus on Serb atrocities reduced the ability of Canadian soldiers to report and discuss Croat and Muslim atrocities. https://openlibrary.org/works/OL8299874W/The_Ghosts_of_Medak_Pocket

Tested Mettle is by Scott Taylor, a former soldier turned journalist. By being able to observe military habits and practices that confused civilian observers, he was more reserved in his judgement of the direct situation. That said, he sometimes lept to conclusions in later reporting. https://openlibrary.org/works/OL4791021W/Tested_Mettle

Of all of these, the source I most strongly trust is the CIA's history in Balkan Battlegrounds. The clear use of citations that are reliable and unlikely to be biased against themselves are the most valuable thing you can find in the murk of the former Yugoslavia.

Edit: To change amazon links to open library links.